Boost Your Confidence with Genesys GCX-SCR Questions PDF

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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 2	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 5	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q60-Q65):

NEW QUESTION # 60
Every script page has a horizontal stack container placed in it by default.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX, every script page does not have a horizontal stack container placed in it by default.
While horizontal stack containers are available and can be added to organize content horizontally, they are not automatically included on every script page. The default setup for a new page is typically empty, allowing the script designer to add components and containers as needed.

NEW QUESTION # 61
A number plan determines how many and which digits are necessary for call routing.

A. True
B. False

Answer: A

Explanation:
A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.
References:
* Genesys Cloud CX Telephony and Call Routing Documentation.

NEW QUESTION # 62
You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

A. Use the script template to duplicate header sections.
B. Create a header section individually for all the pages.
C. Use the Export-Import feature.
D. Create a component template for the header section and use it in subsequent pages.

Answer: D

Explanation:
The most efficient way to create multiple pages in a script that share a common header section is to create a component template for the header. This template can then be reused on each page, ensuring consistency and saving time. By using a component template, you only need to design the header once and can easily apply it across all pages. This approach also makes updates easier, as changes to the header template will automatically reflect on all pages using that template.
Creating individual headers for each page or duplicating them using a script template would be less efficient and prone to inconsistencies.

NEW QUESTION # 63
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must have images of all the users located at the new location.
B. You must have the basic profile data for all users at the new location.
C. You must collect general information such as building address, number of floors, location contact information, etc.
D. You must have Admin rights to Genesys Cloud CX.
E. You must know the exact coordinates of the new building.

Answer: C,D

Explanation:
When adding a new location to Genesys Cloud CX, the prerequisites include:
* General Information (C): This includes the building's address, the number of floors, and contact information for the location. This data is essential for accurately setting up the location within the platform.
* Admin Rights (E): You must have administrative rights to perform this task within Genesys Cloud CX.
Admin privileges are necessary to access the system's settings and to configure new locations.
Coordinates or images of users are not required to add a new location, making these options unnecessary for this task.

NEW QUESTION # 64
What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

A. Visual controls
B. Graphics
C. Navigational Aids
D. Text
E. Editor
F. Reports

Answer: A,B,C,D

Explanation:
The key components and functionalities of scripts used to present information to agents in Genesys Cloud CX include:
* Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents can use to interact with the script.
* Text: Text components are used to display information, instructions, or data to the agents within the script.
* Navigational Aids: These help agents move through the script logically, guiding them from one section or page to another.
* Graphics: Graphics can be used to enhance the visual presentation of the script, making it more engaging and easier to follow.
These components are integral to designing effective scripts that aid agents in their tasks by providing the necessary tools and information in a user-friendly format.
References:
* Genesys Cloud CX Script Components Documentation.

NEW QUESTION # 65
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Boost Your Confidence with Genesys GCX-SCR Questions PDF

Genesys GCX-SCR Exam Syllabus Topics:

GCX-SCR Learning Mode, Test GCX-SCR Engine Version

Genesys Cloud CX: Scripting Certification Sample Questions (Q60-Q65):

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